Your privacy and security is important to us. This statement sets out HELLA’s privacy statement in respect of the information that you provide to us when using this website (the “website”).
Opting in and Opting Out
Please send us an email to opt in or opt out of the various uses of your personal information. You may opt out at any time even if you have previously given your consent.
Access to your Personal Information
You have the right of access to any personal information processed by us. HELLA is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if HELLA is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to HELLA by contacting us.
In case of any concerns, please email HELLA Customer Service or call us between 10am and 6pm local time. If your dispute is not addressed to your satisfaction, please email the Chief Executive.
1. Information We Collect About You
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase. We may collect:
- Contact information, such as name, address and telephone number,
- Online contact information, such as your email address,
- Purchase information, such as credit card details
- Navigation and click-stream data, the time of accessing the website, duration of your visit, products you viewed or searched for, items in your basket, at which stage you abandoned your basket,
- Information from cookies, and
- Information on your computer and connection, including your browser type and version, IP address, operating system and platform details.
2. How We Collect Your Personal Information
HELLA obtains information from you in three ways:
- Either by you typing your personal details in,
- By the automatic collection of information about you as you use the website,
- From third parties.
A) Keying in your details
If you wish to place an order we will ask you to key in standard contact and financial information as you proceed through the stages of making a purchase, in order to process and deliver your order. Similarly, if you wish to receive email alerts, we will request you to provide your email address.
B) Automatic collection
Like most websites, our website uses ‘cookies’ to enhance your shopping experience. A cookie is an element of data that our website automatically transfers to a directory on the hard drive of your PC when your browser accesses our website. Cookies only identify a PC, not the individual using a PC.
If you are only browsing our website and have not logged in, we will not ask you to key in any personal information, but certain information - including computer and connection information, browser type and version, IP address, operating system and platform details, the time of accessing the website - is automatically collected about you. The same information will be collected every time you access our website for purposes of completion and support of the activity you are carrying out, anonymous user analysis and research and development.
When you browse the website while logged in, we automatically collect information concerning what pages you have visited and when, the contents of your basket and similar information on your browsing of our website.
Third Party Cookies
We occasionally carry out market research and business development, which a third party assists with, during which they may issue a cookie from our website. Some of our affiliate organizations may also issue cookies so that they can track your purchasing and browsing behavior on our website.
You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of our website, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.
C) Information from third parties
HELLA may also obtain information about you directly from third parties, such as new delivery address details from our carriers. We will use this information to update our delivery records and account information. We may also obtain details of your credit history from credit reference agencies, which we use to prevent and detect fraud.
3. How We Identify You
As we explained above, every time your web browser accesses our website, we automatically receive and store certain information about you, by placing a cookie on your computer.
Two types of cookies are used on our website
1. Session cookies (which remain in the cookie file of your browser only so long as you are accessing the website) are used:
- To allow you to carry information from one page of our website to another without having to re-enter information,
- To allow you to maintain a shopping basket during each visit that you make to the site, and
- Within registration or login mode, to allow you to access stored information.
2. Persistent cookies (which remain in the cookie file of your browser for a longer period and store some basic information) help us to identify if you have visited our website previously using the same computer, and if so enables our website to remember the personal information you provided, keeps track of the number of visits that you make to our website, where you browse and what you have purchased, and offers you tailored content, even though you may not have logged on.
Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.
If you log in, then in addition to the information above, we will be able to associate your log in with your billing addresses, delivery addresses and your payment details.
4. What We Use Your Information For
The principal purposes for which we collect and store your personal information are to process your orders and deliver products, authorize payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.
Marketing and business development purposes
Apart from using your personal information to process any orders you may place, if you provide HELLA with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please amend your mailing preferences on the My Account page.
If you do not object to receiving marketing material at the time the information was collected from you, but subsequently change your mind and no longer wish to receive such information, you may opt out of doing so.
In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.
Use of your information by third parties
HELLA will not sell your personal information to third parties. However, on occasions we do share customer information with third parties as described below. HELLA often runs competitions on the website in conjunction with third parties, where we will ask you if you would like to be contacted by the third party sponsoring the prize about its products or services. If you expressly tell us that you want to receive such information, we will pass on your personal details.
HELLA collates statistics about site traffic, sales and other commercial
information, which we pass on to trusted third parties to assist us in
improving the services we provide to you, but this information is not
personally identifiable information. We also use demographic information to
tailor the website to the interests of our customers, which we share with third
parties, again on an aggregate basis only so that they can build up a better
picture of our customer base and general consumer trends.
By making a purchase or keying in your contact details on the website, you consent to HELLA sharing your personal information with third parties as is necessary to process your order, for example, to banks, credit card companies and carriers. You also consent to us exchanging information with other companies in the interests of fraud detection and prevention and credit risk reduction or abuses of our website. HELLA may also pass your personal information to our couriers or other agents if they need to contact you to process or arrange delivery of your order.
HELLA may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with HELLA, or to protect our property and other rights.
What Security Checks do we carry out?
As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.
From time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required.
We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.
HELLA has noticed an increase in the use of personal firewall software (e.g. Zone Alarm, PTF). Under certain circumstances these firewalls may deny access to our (and other websites') secure servers. To enable access to secure servers, check that the firewall is configured to allow the web browser to connect over port 443 (SSL). We are also aware of instances whereby stopping and restarting the firewall may resolve connectivity problems.
Accounts and passwords
Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details.
If you are a new customer, you can create an account by going to the "Create an account" page.
If you can't remember your password, go to the My Account page, enter your email address, use the 'Forgot password?' tool and it will be automatically emailed to you. For security reasons, our Customer Service team cannot see your password, so are unable to confirm it for you.
Security on the website
HELLA adopts industry standard practices to protect the confidentiality of your personal information on the website and during transmission, including firewalls and Secure Socket Layer (SSL) encryption software.
Is your internet connection secure?
Your payment and order details are normally sent to us across a secure
connection that uses a 128 bit certificate. This means that the information is
encrypted and cannot be read by anyone other than HELLA and persons authorized
by us. You can see that the web pages are secure because the address in the
address bar changes from http:// to https://. You will also see a padlock
symbol or key in the top or bottom bar of your browser.
However, some computers prevent this secure connection and in order to proceed with an order, HELLA must provide a less secure connection to customers who encounter this problem. If required, you can use our standard server to place an order. Although this will resolve the problem, you should be aware that your personal information will be passed to us without being encrypted.
Unfortunately, HELLA cannot accept liability for any losses caused to you as a result of using a non-secure connection. Similarly, although the secure encryption we use is internationally regarded as secure, HELLA cannot accept liability should such encryption be broken. Please take the utmost care whenever you visit our website or any other e-commerce site and in particular, make sure that nobody is able to obtain your password (if you use one). Once you have completed your purchase, and to ensure all confidential information is removed, we recommend that you close all browsers.